Terms of Service

Services are provided by Sándor Hatalovics, a registered Ukrainian sole proprietor (ФОП), under the name HatalyX — Web & AI Studio (Kaszony / Косонь, Berehove district, Zakarpattia region). Tax number (RNOKPP): 3965902319.

Contact: hatalyxweb@gmail.com · +380 99 454 1071

Design, development, maintenance and support of custom websites, digital (QR) menus, booking systems and related digital solutions.

The specific content, scope, price and deadlines of a service are set out in the individual offer agreed by the parties (the "Order"). In case of conflict, the Order prevails over these Terms.

After your enquiry we prepare an individual, free-of-charge offer. The contract is formed upon written acceptance of the offer (by e-mail or messenger) or upon payment of the deposit.

Prices shown on the website are indicative and are not a binding offer; the applicable fee is always set by the individual offer.

The client must provide the materials and access needed for delivery (texts, images, logo, price list, domain and account access) in full and on time.

The client is solely responsible for the accuracy, correctness and lawfulness of the materials provided (e.g. images, trademarks, prices, menu). Delay or incompleteness on the client's side is not the provider's responsibility and extends the agreed deadline accordingly.

The fee is the amount set in the individual offer (default currency: UAH). The payment schedule (e.g. deposit and final invoice) is set in the offer; the website does not process online payments.

The deposit paid at the start of work covers work commenced; if the client withdraws, the portion proportional to the work already done is non-refundable.

Final handover (source code, files, going live) takes place after full payment. In case of late payment the provider may suspend the service.

The cost and procurement of the domain, hosting and any third-party services required for operation (e.g. hosting provider, e-mail sending service, payment or booking service, SMS, courier) are — unless agreed otherwise — borne by the client and are created in the client's own account, in the client's name.

The provider is not liable for the operation, outages, price or policy changes of such third parties, nor for any damage resulting from them.

Deadlines are set in the individual offer; the deadline runs from the full provision of the required materials.

Changes or additions beyond the agreed scope (e.g. a new feature, significant rework) are delivered for a separate fee on the basis of a new agreement.

We are responsible for the proper, stable operation of the delivered system; faults caused by us are fixed free of charge within the period set in the offer after handover.

The warranty does not cover faults arising from changes made by the client or a third party, content changes, incorrect use, or changes in third-party services. Terms of ongoing support are set by the chosen package or individual agreement.

Where the delivered solution processes the personal data of the client's end users (e.g. guests — bookings, enquiries), the client is the data controller of that data; the provider acts solely as developer and — on the client's instructions — as data processor.

After going live (handover), the client is responsible for the lawful operation of the system — including its own privacy policy, cookie handling, required consents and informing end users. The provider's own data processing via its website is governed by the Privacy Policy.

After handover, the client is responsible for the accuracy and lawfulness of the delivered site's content (e.g. prices, menu, contacts, offers) and for the site's compliance with applicable law.

The client must ensure the backup of its own data and content.

Upon full payment, the right to use the delivered custom solution passes to the client to the extent set in the offer.

Third-party elements used (e.g. fonts, libraries, templates) remain subject to their own license terms. General solutions, templates and know-how developed by the provider remain the provider's property.

The provider may present the delivered work as a reference — in its portfolio and marketing materials (e.g. screenshots, the project name and link) — unless the parties agree otherwise in writing.

The provider's liability — to the fullest extent permitted by law — is limited to the amount actually paid under the relevant Order.

The provider is not liable for indirect or consequential damage, lost profit, data loss, or damage arising from causes beyond its control (e.g. third-party service outage, force majeure, unauthorised access, changes made by the client). The provider does not guarantee any specific business outcome (e.g. traffic, number of bookings, search rankings, revenue).

We are not liable for delay or damage caused by unforeseeable circumstances beyond our control (e.g. war, power, internet or external-service outage, official measures).

Either party may terminate the contract in writing. On termination, work duly performed up to that point and costs incurred are borne by the client.

The contract is governed by the law of Ukraine unless agreed otherwise in writing. Disputes are settled primarily by negotiation; failing that, by the competent court of Ukraine.

The provider may amend these Terms from time to time; amendments take effect upon publication on the website and apply to orders formed after they take effect.

If any provision of these Terms is invalid, this does not affect the validity of the remaining provisions.